The return of the air ticket is made in accordance with the conditions of application of the issued fare through the call- center of the Airline, company cash desks, as well as authorized agencies.

The return of the air ticket partially paid by bonuses is made in accordance with the conditions of application of the tariff: the refund is made in part by bonuses and partially by rubles, in proportion to the paid amounts for the card in rubles and bonuses to the account in the «Agent Club» program.